Solutions

Helping you make the right decision.

Operating Model Design & Restructuring

Ensure the operations of your business aligns with your strategy.

Your strategy is only as effective as the operating model that supports its execution. Our focus is on optimising your operating model to:

Enhance service delivery
Reduce and reallocate costs and resources
Configure operations to be scale-ready
Embed uncertainty-resilient operations
Adaptability in a Changing Landscape

We define the operating model as the collection of elements your organisation needs (including processes, roles, structures, systems, and measures, etc.) to deliver your mission in alignment with your strategy. The connection between these elements is equally important.

Unlocking Value Through Your Operating Model

Many organisations, while having established ways of operating, struggle to stay competitive as the business landscape evolves. Issues such as stagnation, fragmented functionalisation, rigidity, and incrementalism hinder their ability to respond and evolve. This can lead to disconnection across structures or service areas, resulting in underperformance against your mission.

Setting your operating model right ensures that your organisation can change and grow, aligning each element toward the same goal and delivering excellent customer experiences.

AI and Your Operating Model Design

The rapid evolution of artificial intelligence tools has prompted numerous well-known entities to integrate them for enhanced performance and service delivery. Your operating model design must align with these advancements to ensure sustainability and scalability.

Our expert consultants guide clients through this transformative journey.

Lean Process Reengineering

Ensuring your processes align with customer expectations is crucial, even with a top-tier product. Process failures can cost time, money, and customer satisfaction. Our focus is on reducing end-to-end times, cost-to-serve, and increasing first-time-right rates to prepare operations for scaling.

In a competitive and digital landscape, rising customer expectations necessitate adaptive processes. We lead Australia in process transformation, offering cutting-edge consulting that encompasses Lean methods, adaptive Process Reengineering techniques, and implementation support.

Our approach, powered by XeP3, provides unparalleled analysis of complex processes, quantifying value creation and destruction at each stage. We bring your team along the journey, ensuring detailed process redesign and future transitions.

Accelerated Implementation

Implementing operational change swiftly and safely is vital for stability. Our model supports you from design through deployment, leveraging over 30 years of experience in complex operating model and process change. Accelerated implementation balances pragmatism and speed, proving changes work and benefits are realised.

Organisational Restructuring

Organisational structure matters, but it's only one part of the operating model. We work with you to achieve an effective structure by combining iterative co-design, agile deployment, and fast learning cycles. Our goal is to leave you stronger than when we met, focusing on purposeful and structured approaches.

Change Management

The best solutions require successful change management. We employ a variety of tools and skills to manage organisation-wide transformation, minimise customer disruption, transition large staff cohorts, and handle complex or high-risk change. Our change management consulting aims to avoid disruptions, ensuring solid execution and positive cultural moments

Process Automation, Digitisation & AI

Embrace technology options to achieve performance objectives by deploying tools that provide a seamless customer experience, intelligent insight, and decision-making. AI is fundamentally changing operating models, requiring a rethink of governance, functions, and sustainability. Our approach helps clients incorporate AI and automation into their operating models.

Risk Intelligence

Reimagine your risk management framework in a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) world. Our risk intelligence approach helps assure operations, protect fragilities, mitigate upcoming turbulence, and establish an anti-fragility culture. We balance the latest thinking in risk intelligence with the pragmatism of your operating model, guiding you through incorporating anti-fragility thinking into customer service.

Our experienced team provides a fresh perspective on incorporating anti-fragility thinking across customer service, ensuring a structured plan for managing current and emerging risks cost-effectively.